Privacy Policy

Last updated: February, 2022

Venia Health and Medical Services Limited ("us", "we", or "our") operates www.veniahealth.com. This page informs you of our policies regarding the collection, use and disclosure of the Personal Information we receive from users of the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you through various ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources that we make available on our Site. Personal identifiable information may include, but is not limited to your name, date of birth, physical address, mobile number, gender and email address ("Personal Information").
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Your Personal Information will also include special categories of data including but not limited to data about racial and ethnic origin, religious beliefs and other beliefs of a similar nature and data about sexual life and sexual orientation), or health data, in each case, where permitted by law.
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If you choose to register or login to the web site of Venia Health and Medical Services Limited using a third party single sign-in service that authenticates your identity and connects your social media login information (e.g. LinkedIn, Google, or Twitter) with us, we will collect any information or content needed for the registration or log-in that you have permitted the social media provider to share with us, such as your name and email address. Other information we collect will depend on the privacy settings you have set with your social media provider, so please review the privacy statement or policy of the applicable service.

What we do with your Personal Information

Venia Health and Medical Services Limited may collect and use your Personal Information for the following purposes:

Where the processing of your Personal Information is necessary in order to perform our obligations under a contract or for the performance of a contract to which you are party, or in order to take steps at your request prior to entering into a contract;
Where the processing of your Personal Information is necessary for compliance with our legal obligations – such as keeping your health records or providing information to a public body or law enforcement agency;
Where the processing of your Personal Information is necessary in fulfilling the legitimate interests and business objectives of Venia Health and Medical Services Limited, provided it does not outweigh your interests. Examples of these legitimate interests include, but are not limited to:

To improve customer service and help us respond to your inquiries, requests and support-needs more efficiently;
To personalize the user experience by understanding how the services and resources provided on our Site are being used;
To process your service payments and to ensure that your account remains up-to-date;
To inform you of various matters relating to your account with us and about products and services that we believe may be of interest to you; and
To send periodic email newsletters that may include company news, updates, related product or service information and upcoming event invites (only if you have opted-in to our mailing list; if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email).
To contact you at any time through your provided telephone number, e-mail address or other contact details.

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Further, we will seek your consent to process your Personal Information for one or more specific purposes; and we will only process your Personal Information in this way where your consent is granted. You may withdraw your consent at any time by contacting Venia Health and Medical Services Limited at info@veniahealth.com

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We want to hear from our clients with regards to issues or comments they may have with respect to our services. This information may be recorded and shared with other members of our team in order to address your concerns in an appropriate manner.

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Consent

Your knowledge and consent are required for the collection, use and disclosure of your Personal Information and we will only collect this information if you voluntarily submit it to us. When you submit your contact information to Venia Health and Medical Services Limited, you consent to the use of your Personal Information for the purposes listed above. You may refuse or withdraw your consent at any time, except that it may prevent you from engaging in certain Site or service related activities.

Non-Personal Identification Information

We may collect non-personal information about Users whenever they interact with our Site. Non-personal information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Deleting personal data

We ensure that data received for particular purposes are not kept for longer than is necessary. Once the purpose for which they are collected have been satisfied, all such data will be safely erased.

Web Browser Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
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Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Third Party Disclosure

Venia Health and Medical Services Limited does not sell, trade or rent Users Personal Information to others, though we do contract with trusted third-party service providers to process or handle Personal Information on our behalf and to assist us with various business operation services such as data processing, printing, mail distribution and marketing.
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It is important to note that some of these service providers are located outside of Nigeria and, therefore, your personal Information may be accessible to regulatory authorities in accordance with the laws governing these jurisdictions.

Except as set out in this policy or as required or permitted by law, Venia Health and Medical Services Limited will not disclose any of your Personal Information to any other organization, with the exception of the following cases:
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To our lawyer;
To comply with a subpoena, warrant or order;
To a police force, if required by law;
To a person authorized by a law or collective agreement;
To an investigative body or government institution which can oblige us to do so;
In emergency situations in which we believe that the life, health or safety of a User or other person may be in danger; or

To an agent retained by Venia Health and Medical Services Limited in connection with the collection of your account.

How we protect your Personal Information

The security of your Personal Information is important to us, so we ensure that we use commercially acceptable means to protect your Personal Information. Our security measures include:
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Data encryption
Security controls which control our IT infrastructure from external attacks and unauthorized access
Regular updates of our operating system

The security of your Personal Information is important to us, so we ensure that we use commercially acceptable means to protect your Personal Information. Our security measures include:
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Changes to this Privacy Policy

This Privacy Policy is effective as of 22nd February 2022, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
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We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
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If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Governing Law

This Privacy Policy is made pursuant to the Nigerian Data Protection Regulation, 2019 and other relevant Nigerian laws, regulations or international conventions applicable to Nigeria.

Contact Us

If you have any questions about this Privacy Policy, please contact us on info@veniahealth.com